Support for MFI in streamlining its lending operations across all products while maintaining adequate controls to ensure an acceptable risk profile (credit, operational, and compliance risk). This was done by reviewing the MFI’s lending operations, product offer, and overall risk controls embedded in its lending operations. Activities included: design of online staff survey; focus interviews with management and staff; review of business model, strategy and organisational structure; assessment of current lending practices and risk management processes; analysis of product offer and MIS; reengineering of relevant processes to increase efficiency; redesign of organisational structure; development of recommendations regarding policies/procedures, risk management/internal control, MIS and operations; revision of lending manual; delivery of training seminar on updated lending processes; and onsite/offsite implementation support.

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